POOR CUSTOMER SERVICE (WAITING 2 WEEKS TO BE TOLD SOMETHING CANNOT BE DONE)- AT SOME POINT THE CONSULTANT TOLD ME SHE HAS TO TAKE LEAVE AND I AM NOT THE ONLY ONE SHE IS ASSISTING

I have been with Cell C for as far back as when I started to have a cellphone, in the 084 era. Every year they become more not so user friendly.

I have this number on Contract for almost more than 20 years and I used to have about 3/4 different contracts with Cell C until as of lately when they started dropping the standard.

Cell C Customer service continues to be poor. When you speak to a Cell C consultant, it is like you speaking to a robot that can only answer by only selecting programmed answers.

I am asking you,

1. Why did it take 2 weeks for a consultant to tell me you cannot change my prepaid number to contract? Your feedback for case number ***

2. Why did the SALES consultant not tell me this upfront so I can decide whether I want to continue with the new contract or not?

3. Why a prepaid number can no longer be changed to contract, what is the real reason Cell C took such a decision? Was it communicated?