POOR CUSTOMER SERVICE & SYSTEMS

My daughter successfully bought out her contract (in my name) & opened a new contract for a Huawei special advertised.<br> <br> I tried to ascertain whether Huawei deal was still available & phoned the Clearwater branch. Was advised that the deal was for Dec only. Cell C pamphlet advises until end of Jan. with a caveat about first 500 customers. Phoned Cresta who advised that deal was still on but that it was not possible to ascertain the saturation status. We went off to Clearwater Mall to take up the deal<br> <br> No-one knew what to do. Maryke ascertained that I qualified for the Epic unlimited contract again so could buy my wife the Huawei phone. After many phones calls & substantial time we were told that no-one could advise if the deal was still available. I suggested that the app be processed, surely the system would advise if the deal would be honoured! No such luck<br> <br> We asked to speak to the manager to ascertain how this confusing scenario could be rectified. The manager never appeared! <br> <br> How can a deal be advertised without being able to ascertain saturation point? There is much more to say but space does not permit. I am shocked