Poor Customer service provided by Cell C

I am having a serious problem with the service level of Cell C. They have a very poor customer service within Telecommunications and expect to get a good review. I had a contract which was handed over. After I was informed they were not debiting as i authorized. I made full payment to the agency collection. When i want a paid up letter from Cell C, I've been taken from pillar to post between SSDA and them. I'm told about their legal department which seems like they don't exist at all, and even their call centre agents have no way of contacting them... I've been told that I'll be getting feedbacks within 48 hour's and is morethan two weeks now being waiting for that 48hour's without any help at all... I'm so fustrated even their agents don't know how to assists anymore as they've tried. This is the worst service i have ever received. I have morethan 7 years with Mtn and to date I've never experience such... how can you hand people over and not have contacts numbers or way of communications between you and your clients after you inconvenience their lives?...