POOR CUSTOMER SERVICE OVERALL

<p>I recently signed up for your 20 GB a month deal (5 GB Daytime & 15 GB Night time) after being contacted by one of your sales agents since I am a longstanding customer of yours. To my great surprise, upon my 1st attempt to download between 12 and 6 am, my day time usage was less. I contacted your customer service dept on 18 April - 10 lovely min into the call i was advised that the issue would be escalated and i will get a call back., which I never did. I downloaded again between 12-6am on 06/05/2016 and the same thing happened. Upon contacting your cust serv department 07/05/2016, i was told that NOTHING was escalated and when i asked the advisor to log another case, she asked me if i am aware it is May month and not April????? Yeah... I need this problem to be fixed and my data to be replenished to what it was - If you cant do both - CANCEL THIS CONTRACT IMMEDIATELY! </p>