Poor Customer service ! Lies and false promises

<p>I had a Cell c contract that came to an end in june and on the 17 May i have upgraded one of my numbers to a Saver plan for R20 sim only</p> <p>I was also told becauze that number was on an open line and i would need to call in when the old contract officially ends so that i could have the plan changed to TOPUP. I called on the 5th of june * numerous amounts of times because i had not recieved my sim card as i requested to be sent to my work place ) and was told that i dont need to worry because my line is a TOPUP nothing needs to be changed. Between transferred from customer service and to after sales team for a sim card i was assured my sim would be sent and my line is a TOP up. Eventually after 2 or 3 months i called again and was told i could purchase a sim in store and do my sim swop over the phone and then had that done.. ( keep in mind that i have been waiting 3 months for a sim card and have not been told on initial call that i can get a sim in atore as i was told i would charged r150 for instore simswap. I then had no use of that number for 3 months and was paying for the services.) I then called customer care on the 21 aug (41 min call ) because i had seen that i am being charged out of bundle charges for this mobile number and spoke a young lady name Nontuhuzelo ( ref number ********** ********** 04 ) who was trying to explain to me in a unruly manner that i shouldve called up to do a migration and i have been trying to explain that i have called up but i was told that it is a top up and nothing needs to be changed on my account she didnt understand therefore i asked ro speak to the manager on duty name Tino who assured me he would have all my calls listened to from point of sale where i ordered the sim and also called up about my line being a top up... and he would call me back regarding this amd he would confirm whether i would get a credit back for the time i had been without a simcard... and also the charges i incurred going over my allowance on this number that had been upgraded. I have given him the benefit of the doubt as he said it wouldnt be a quick process as its alot of calls. But its almost been a month and i had no call back , text or email... </p> <p> </p> <p>I want this sorted!!!! </p>