Poor customer service from start to finish

The insurance claim for a device with Cell is really a painful exercise. My phine was delivered back to the store a week ago. When i phone the store to check if the phone has arrived, they tell me to wait for the sms and should only call after 21 days. When i call the insurance they tell me the phone is repaired and delivered. Mmapule at Centurion store, the lady has an attitude and ZERO customer. She is BIGGER than the Cell C customer. She tell me the customer I should not complain and since she is helping me. This was the first time and definitely last time i have any dealings with Cell C.