Poor Customer Service from Cell C

All the branches of Cell C have closed down in the South Coast. We have visit a branch in Hillcrest to upgrade a contract. They did not have the Samsung phone in stock and advice us to take another phone. Unfortunate this phone do not have all the app my daughter need for her work and decided to return the phone. Because the shop is 200 km away we want to send the phone back but they do not want to accept it. We need to drive back there and physically hand the phone back at the branch 200km away. After spoken to Customer Care a few times and they ensure us that they will assist us. The upgrade department has refuse to even try to help us. My daughter has 3 contract with them for more than 7 years and that is the assistance they gave us.

With my husband passed away in December I went into the branch to hand in his death certificate. My contract was cancelled immediately even before i left the branch with not even an opportunity to put the account over into my name.

If this is the way they treat loyal customers i can see why so many branches is closing down.