VH
Vincent H
1 reviews | Active since Aug 2021
22 Nov 2025, 07:51
POOR CUSTOMER SERVICE FROM CELL C.
I contacted Cell C with regards to a cell phone contract which went well at first. When I enquired with regards to delivery, I asked the person assisting me if a third party can receive the phone on my behalf to which the Cell C employee stated yes.
On Monday the 19th of November 2025 the courier contacted me saying he is at the gate I asked said I will ask the guest house where I am staying to receive the parcel for me to which the courier stated it is not allowed.
I then contacted Cell with regards to the issue they stated that I was given the incorrect information by the Cell C employee that assisted me in the first place.
I then asked Cell C to arrange for delivery on the 21st of November 2025 as I was unavailable due to work commitments.
On the 20th of November 2025 the courier phoned me again stating he is at the gate with my parcel I then stated it was scheduled for delivery on the 21st of November2025.
I contacted Cell C again and asked why the delivery was not scheduled for the 21st of November as I had asked to which they had no answer.
When I asked Cell C to follow up on the whereabouts of my parcel, they stated that they will give me the courier companies nr I must follow up myself.
The frustration is that Cell C gave me the incorrect information to start with and secondly, they did not make any attempt to rectify the situation NO follow up calls to say the issue has been resolved.
I the client had to phone Cell C on more than one occasion at to try and to resolve the issue.
I ended up contacting the courier company myself to resolve the issue. I would not recommend cell c to anybody as there is NO customer service at all after you have signed for your cell phone contract.
Helpful (0)
Replies (7)0
Replies (7)
Cell C's replyOfficial
22 Nov 2025, 08:00Dear Vincent H,
Thank you for bringing this matter to our attention.
We sincerely apologize for the inconvenience and frustration caused during the delivery process of your device.
We acknowledge that you were initially provided with incorrect information regarding third-party collection, and we regret that this led to confusion and delays. Furthermore, we understand your disappointment with the lack of proactive follow-up and the additional effort you had to make to resolve the issue.
Please be assured that this is not the standard of service we strive to deliver.
Could you kindly confirm if you have now received your parcel, or if you require any further assistance regarding the delivery? We are here to help and will ensure that your query is resolved promptly.
Thank you for your patience and for giving us the opportunity to address this matter.
Kind regards,
Cell C | DA
Thank you for bringing this matter to our attention.
We sincerely apologize for the inconvenience and frustration caused during the delivery process of your device.
We acknowledge that you were initially provided with incorrect information regarding third-party collection, and we regret that this led to confusion and delays. Furthermore, we understand your disappointment with the lack of proactive follow-up and the additional effort you had to make to resolve the issue.
Please be assured that this is not the standard of service we strive to deliver.
Could you kindly confirm if you have now received your parcel, or if you require any further assistance regarding the delivery? We are here to help and will ensure that your query is resolved promptly.
Thank you for your patience and for giving us the opportunity to address this matter.
Kind regards,
Cell C | DA
Cell C's reply22 Nov 2025, 08:00
Official
Dear Vincent H,
Thank you for bringing this matter to our attention.
We sincerely apologize for the inconvenience and frustration caused during the delivery process of your device.
We acknowledge that you were initially provided with incorrect information regarding third-party collection, and we regret that this led to confusion and delays. Furthermore, we understand your disappointment with the lack of proactive follow-up and the additional effort you had to make to resolve the issue.
Please be assured that this is not the standard of service we strive to deliver.
Could you kindly confirm if you have now received your parcel, or if you require any further assistance regarding the delivery? We are here to help and will ensure that your query is resolved promptly.
Thank you for your patience and for giving us the opportunity to address this matter.
Kind regards,
Cell C | DA
Thank you for bringing this matter to our attention.
We sincerely apologize for the inconvenience and frustration caused during the delivery process of your device.
We acknowledge that you were initially provided with incorrect information regarding third-party collection, and we regret that this led to confusion and delays. Furthermore, we understand your disappointment with the lack of proactive follow-up and the additional effort you had to make to resolve the issue.
Please be assured that this is not the standard of service we strive to deliver.
Could you kindly confirm if you have now received your parcel, or if you require any further assistance regarding the delivery? We are here to help and will ensure that your query is resolved promptly.
Thank you for your patience and for giving us the opportunity to address this matter.
Kind regards,
Cell C | DA
VH
Vincent H's updateReviewer Update
22 Nov 2025, 09:16No, I have not received my parcel I HAD TO PHONE THE courier service and arrange for delivery on Monday 24 November 2024.
It is nice to see that your clients have to phone the courier service to resolve Cell C issues and it is also nice to see that I had to contact Cell C multiple times because I received no feedback what so ever.
It is clear that once you have signed the contract that customer service is NON EXISTANT.
It is nice to see that your clients have to phone the courier service to resolve Cell C issues and it is also nice to see that I had to contact Cell C multiple times because I received no feedback what so ever.
It is clear that once you have signed the contract that customer service is NON EXISTANT.
VH
Vincent H's update22 Nov 2025, 09:16
Reviewer Update
No, I have not received my parcel I HAD TO PHONE THE courier service and arrange for delivery on Monday 24 November 2024.
It is nice to see that your clients have to phone the courier service to resolve Cell C issues and it is also nice to see that I had to contact Cell C multiple times because I received no feedback what so ever.
It is clear that once you have signed the contract that customer service is NON EXISTANT.
It is nice to see that your clients have to phone the courier service to resolve Cell C issues and it is also nice to see that I had to contact Cell C multiple times because I received no feedback what so ever.
It is clear that once you have signed the contract that customer service is NON EXISTANT.
Cell C's replyOfficial
22 Nov 2025, 09:27We sincerely apologize for the inconvenience and frustration caused by the lack of communication and follow-up regarding your delivery.
This is not the level of service we aim to provide.
Please be assured that we have escalated your matter to our support team for immediate follow-up. They will review the situation and contact you to ensure that everything is resolved to your satisfaction.
We truly value your patience and appreciate you bringing this to our attention, as it helps us improve our service.
Cell C | DA
This is not the level of service we aim to provide.
Please be assured that we have escalated your matter to our support team for immediate follow-up. They will review the situation and contact you to ensure that everything is resolved to your satisfaction.
We truly value your patience and appreciate you bringing this to our attention, as it helps us improve our service.
Cell C | DA
Cell C's reply22 Nov 2025, 09:27
Official
We sincerely apologize for the inconvenience and frustration caused by the lack of communication and follow-up regarding your delivery.
This is not the level of service we aim to provide.
Please be assured that we have escalated your matter to our support team for immediate follow-up. They will review the situation and contact you to ensure that everything is resolved to your satisfaction.
We truly value your patience and appreciate you bringing this to our attention, as it helps us improve our service.
Cell C | DA
This is not the level of service we aim to provide.
Please be assured that we have escalated your matter to our support team for immediate follow-up. They will review the situation and contact you to ensure that everything is resolved to your satisfaction.
We truly value your patience and appreciate you bringing this to our attention, as it helps us improve our service.
Cell C | DA
VH
Vincent H's updateReviewer Update
22 Nov 2025, 11:48Eagerly awaiting your follow up response not sure why though as I had to contact the courier service myself to arrange for delivery this coming Monday.
If this is how my 24-month contract is starting with Cell C is going to be long 24 months and a few Hello Peter reviews down the line by the looks of it.
If this is how my 24-month contract is starting with Cell C is going to be long 24 months and a few Hello Peter reviews down the line by the looks of it.
VH
Vincent H's update22 Nov 2025, 11:48
Reviewer Update
Eagerly awaiting your follow up response not sure why though as I had to contact the courier service myself to arrange for delivery this coming Monday.
If this is how my 24-month contract is starting with Cell C is going to be long 24 months and a few Hello Peter reviews down the line by the looks of it.
If this is how my 24-month contract is starting with Cell C is going to be long 24 months and a few Hello Peter reviews down the line by the looks of it.
Cell C's replyOfficial
22 Nov 2025, 11:54Our team will monitor the process closely and keep you updated until delivery is confirmed.
We truly appreciate your patience and feedback, as it helps us improve our service. Should you require any further assistance in the meantime, please don’t hesitate to reach out.
Cell C | DA
We truly appreciate your patience and feedback, as it helps us improve our service. Should you require any further assistance in the meantime, please don’t hesitate to reach out.
Cell C | DA
Cell C's reply22 Nov 2025, 11:54
Official
Our team will monitor the process closely and keep you updated until delivery is confirmed.
We truly appreciate your patience and feedback, as it helps us improve our service. Should you require any further assistance in the meantime, please don’t hesitate to reach out.
Cell C | DA
We truly appreciate your patience and feedback, as it helps us improve our service. Should you require any further assistance in the meantime, please don’t hesitate to reach out.
Cell C | DA
VH
Vincent H's updateReviewer Update
22 Nov 2025, 12:32What process will you be monitoring as I stated above, I contacted the courier service and arranged for delivery as Cell C clearly did not feel it is your responsibility to deliver quality customer service.
Payment will be expected by Cell C each month, yet you could not do your job and follow up with the courier service to ensure that I receive my parcel despite the fact that I was provided with incorrect information in the first place (you are more than welcome to pull the call records).
Payment will be expected by Cell C each month, yet you could not do your job and follow up with the courier service to ensure that I receive my parcel despite the fact that I was provided with incorrect information in the first place (you are more than welcome to pull the call records).
VH
Vincent H's update22 Nov 2025, 12:32
Reviewer Update
What process will you be monitoring as I stated above, I contacted the courier service and arranged for delivery as Cell C clearly did not feel it is your responsibility to deliver quality customer service.
Payment will be expected by Cell C each month, yet you could not do your job and follow up with the courier service to ensure that I receive my parcel despite the fact that I was provided with incorrect information in the first place (you are more than welcome to pull the call records).
Payment will be expected by Cell C each month, yet you could not do your job and follow up with the courier service to ensure that I receive my parcel despite the fact that I was provided with incorrect information in the first place (you are more than welcome to pull the call records).
Cell C's replyOfficial
22 Nov 2025, 13:15We sincerely apologize for the inconvenience and frustration caused. You are absolutely right to expect clear communication and proactive service, and we regret that this was not your experience.
To clarify, we will be monitoring the full delivery process with the courier, including all updates and confirmation once the parcel has been delivered. Although you have already contacted the courier, we will now take ownership on our side and ensure all follow-ups are completed.
We also apologize for the incorrect information provided earlier. We understand how disappointing it is to manage follow-ups yourself, especially when payment is expected each month.
Please let us know if there is anything further you would like us to assist you with.
Regards,
Cell C | ZM
To clarify, we will be monitoring the full delivery process with the courier, including all updates and confirmation once the parcel has been delivered. Although you have already contacted the courier, we will now take ownership on our side and ensure all follow-ups are completed.
We also apologize for the incorrect information provided earlier. We understand how disappointing it is to manage follow-ups yourself, especially when payment is expected each month.
Please let us know if there is anything further you would like us to assist you with.
Regards,
Cell C | ZM
Cell C's reply22 Nov 2025, 13:15
Official
We sincerely apologize for the inconvenience and frustration caused. You are absolutely right to expect clear communication and proactive service, and we regret that this was not your experience.
To clarify, we will be monitoring the full delivery process with the courier, including all updates and confirmation once the parcel has been delivered. Although you have already contacted the courier, we will now take ownership on our side and ensure all follow-ups are completed.
We also apologize for the incorrect information provided earlier. We understand how disappointing it is to manage follow-ups yourself, especially when payment is expected each month.
Please let us know if there is anything further you would like us to assist you with.
Regards,
Cell C | ZM
To clarify, we will be monitoring the full delivery process with the courier, including all updates and confirmation once the parcel has been delivered. Although you have already contacted the courier, we will now take ownership on our side and ensure all follow-ups are completed.
We also apologize for the incorrect information provided earlier. We understand how disappointing it is to manage follow-ups yourself, especially when payment is expected each month.
Please let us know if there is anything further you would like us to assist you with.
Regards,
Cell C | ZM