JJ
Johanna J
1 reviews | Active since Feb 2019
07 Feb 2019, 13:59
Poor customer service from Cell C
I reported bad reception or no reception at my residence in October 2018 to Cell C. Up to date (2019-02-07) no feedback was recieved from the service provider. I'm paying for two contracts that I cannot use when at home. I had to obtain WiFi from another company in order to communicate/use my Cell phone while at home. I'm paying double in order to use one service.
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Replies (3)0
Replies (3)
Cell C's replyOfficial
07 Feb 2019, 14:38Good afternoon Johanna
We apologize for the poor network signal you have been experiencing. We have requested one of our consultants to liaise with our network team and advise on a way forward. Do expect communication.
Regards
Cell C | PN
We apologize for the poor network signal you have been experiencing. We have requested one of our consultants to liaise with our network team and advise on a way forward. Do expect communication.
Regards
Cell C | PN
Best regards,
Cell C's reply07 Feb 2019, 14:38
Official
Good afternoon Johanna
We apologize for the poor network signal you have been experiencing. We have requested one of our consultants to liaise with our network team and advise on a way forward. Do expect communication.
Regards
Cell C | PN
We apologize for the poor network signal you have been experiencing. We have requested one of our consultants to liaise with our network team and advise on a way forward. Do expect communication.
Regards
Cell C | PN
Best regards,
JJ
Johanna J's updateReviewer Update
11 Feb 2019, 20:27Representative off the network phoned me today, told me that the nearest tower from my residence is 5km and due to the landscape the signal is bad or there is no signal. Told me to check the settings on my phone in order to roam on MTN network, there is no reception not even MTN. I am no where close to a solution here, according to the representative Cell C is not going to install any other towers to improve the reception and that I must decide what the way forward is in order to use a cell phone?
JJ
Johanna J's update11 Feb 2019, 20:27
Reviewer Update
Representative off the network phoned me today, told me that the nearest tower from my residence is 5km and due to the landscape the signal is bad or there is no signal. Told me to check the settings on my phone in order to roam on MTN network, there is no reception not even MTN. I am no where close to a solution here, according to the representative Cell C is not going to install any other towers to improve the reception and that I must decide what the way forward is in order to use a cell phone?
JJ
Johanna J's updateReviewer Update
21 Feb 2019, 20:18Is anyone of Cell C going to at least try to assist me?
JJ
Johanna J's update21 Feb 2019, 20:18
Reviewer Update
Is anyone of Cell C going to at least try to assist me?