Poor Customer Service from Cell C

I am writting this review with a bitter sweet experience At first, Cell C was super helpful and all was well untill we changed banking details.

We did on numerous times inform them about the change in banking details but in November 2017, our lines were suspended for the first time. We then called in the Call Center and they mentioned that payment was not made. We then did a direct deposit by using our references accordingly, but still nothing. We were then asked to email proof of payment numerous times, as the consultants said they could not pick any payments up. With much hassel we did (Bear in mind, we could not access any banking apps or emails as our lines were suspended).

Eventually, all was well untill the next payment was due, and at that moment it was history repeating itself. In January 2018 our lines were blocked again as Cell C claimed that payment was not made. Again, we emailed Proof and our lines were back up.

With our now second encounter, we have had enough and ensured that our banking details were successfully loaded onto our account.

Now, unfortunatly, my husband and I are both sitting with our lines blocked AGAIN! We called the Cell C customer care on monday and the lady said that she arranged for a debit to go off our account for R65 on Monday to get our lines back up. Today is Thursday and still NOTHING!. We then called the center last night, and this by far was our worst experience. We called at 08:32 and stated our problem, again the lady said that she will arrange for the debit. My hubby asked her what is the solution to the ongoing problem and her reply was 'Is there anything else i can help you with Sir?' he repeated this question about 3 times and still got the same reply.

We have been with Cell C for years now and I think it is time for a change. My experience with Cell C thus far was un professional and personally, I would not recommend the service to any family, friends or individuals that are looking for trust worthy service providers.