JV
Jeryka V
1 reviews | Active since Oct 2021
12 Nov 2025, 12:10
Poor customer service from Celc
I have had no data service since last week Friday. I called celc to notify them and to fix the issue. They told me that the investigation takes 24-48 hours. Since 1:50 pm Friday I've been waiting for someone to get in touch with me but no contact at all. It's been 6 days without mobile data which has caused me a great inconvenience. Celc doesn't seem to care. I've requested for a call back yesterday and still no contact at all. This is unacceptable. I'm a loyal customer. Always upgrading and paying my bills on time. I will be leaving celc as soon as my contract ends. This is poor customer service!
Helpful (0)
Replies (4)0
Replies (4)
Cell C's replyOfficial
12 Nov 2025, 12:22Dear Jeryka V,
We sincerely apologize for the inconvenience and frustration you’ve experienced. We completely understand how important your mobile data is, and we’re sorry that our response has not met your expectations.
Your case is important to us, and we’ll escalate this matter immediately to ensure it is investigated and resolved as a priority. A member of our team will contact you directly today to provide an update and restore your service as quickly as possible.
Thank you for your loyalty and patience. We value you as a customer and are committed to resolving this matter.
Regards,
Cell C | CM
We sincerely apologize for the inconvenience and frustration you’ve experienced. We completely understand how important your mobile data is, and we’re sorry that our response has not met your expectations.
Your case is important to us, and we’ll escalate this matter immediately to ensure it is investigated and resolved as a priority. A member of our team will contact you directly today to provide an update and restore your service as quickly as possible.
Thank you for your loyalty and patience. We value you as a customer and are committed to resolving this matter.
Regards,
Cell C | CM
Best regards,
Cell C's reply12 Nov 2025, 12:22
Official
Dear Jeryka V,
We sincerely apologize for the inconvenience and frustration you’ve experienced. We completely understand how important your mobile data is, and we’re sorry that our response has not met your expectations.
Your case is important to us, and we’ll escalate this matter immediately to ensure it is investigated and resolved as a priority. A member of our team will contact you directly today to provide an update and restore your service as quickly as possible.
Thank you for your loyalty and patience. We value you as a customer and are committed to resolving this matter.
Regards,
Cell C | CM
We sincerely apologize for the inconvenience and frustration you’ve experienced. We completely understand how important your mobile data is, and we’re sorry that our response has not met your expectations.
Your case is important to us, and we’ll escalate this matter immediately to ensure it is investigated and resolved as a priority. A member of our team will contact you directly today to provide an update and restore your service as quickly as possible.
Thank you for your loyalty and patience. We value you as a customer and are committed to resolving this matter.
Regards,
Cell C | CM
Best regards,
Cell C's replyOfficial
12 Nov 2025, 15:11Dear Jeryka,
Busisiwe from our support team has confirmed that she has reached out to you and is currently addressing your query. You will receive feedback on this matter as soon as possible.
Cell C | DA
Busisiwe from our support team has confirmed that she has reached out to you and is currently addressing your query. You will receive feedback on this matter as soon as possible.
Cell C | DA
Best regards,
Cell C's reply12 Nov 2025, 15:11
Official
Dear Jeryka,
Busisiwe from our support team has confirmed that she has reached out to you and is currently addressing your query. You will receive feedback on this matter as soon as possible.
Cell C | DA
Busisiwe from our support team has confirmed that she has reached out to you and is currently addressing your query. You will receive feedback on this matter as soon as possible.
Cell C | DA
Best regards,
JV
Jeryka V's updateReviewer Update
13 Nov 2025, 16:06My services got reinstated yesterday, only after I followed up with my own query. I spoke to Thomas regarding compensation. Thomas advised that his manager would get in touch. Busisiwe told me the same thing, she even mentioned that she would update me but I have not heard from her since yesterday. Kwanele(manager) called today to offer 1gb. I was without service for 6 days and they offer a mere gig. Kwanele was unable to authorised the request and told me that she'd need to speak with her manager. I have not heard from her since this morning. Thomas called me a few mins ago asking me the same thing over and over, with little to no effort to have this matter resolved. I requested to speak with his manager. I've had my contract with Celc since 2015, always upgrading, never late with payments. Even recommending people to open account with Celc and this is the level of customer service I get. I'm very disappointed!
JV
Jeryka V's update13 Nov 2025, 16:06
Reviewer Update
My services got reinstated yesterday, only after I followed up with my own query. I spoke to Thomas regarding compensation. Thomas advised that his manager would get in touch. Busisiwe told me the same thing, she even mentioned that she would update me but I have not heard from her since yesterday. Kwanele(manager) called today to offer 1gb. I was without service for 6 days and they offer a mere gig. Kwanele was unable to authorised the request and told me that she'd need to speak with her manager. I have not heard from her since this morning. Thomas called me a few mins ago asking me the same thing over and over, with little to no effort to have this matter resolved. I requested to speak with his manager. I've had my contract with Celc since 2015, always upgrading, never late with payments. Even recommending people to open account with Celc and this is the level of customer service I get. I'm very disappointed!
Cell C's replyOfficial
13 Nov 2025, 16:10Dear Jeryka De Villiers,
Thank you for sharing your feedback with us. We truly value your loyalty since 2015 and understand how frustrating this experience has been for you.
Please note that we will follow up with our team regarding the compensation offered and the delays you’ve experienced. We’ll ensure that your concerns are reviewed and provide feedback as soon as possible.
Thank you for your patience while we work to resolve this.
Kind regards,
Cell C | TM
Thank you for sharing your feedback with us. We truly value your loyalty since 2015 and understand how frustrating this experience has been for you.
Please note that we will follow up with our team regarding the compensation offered and the delays you’ve experienced. We’ll ensure that your concerns are reviewed and provide feedback as soon as possible.
Thank you for your patience while we work to resolve this.
Kind regards,
Cell C | TM
Best regards,
Cell C's reply13 Nov 2025, 16:10
Official
Dear Jeryka De Villiers,
Thank you for sharing your feedback with us. We truly value your loyalty since 2015 and understand how frustrating this experience has been for you.
Please note that we will follow up with our team regarding the compensation offered and the delays you’ve experienced. We’ll ensure that your concerns are reviewed and provide feedback as soon as possible.
Thank you for your patience while we work to resolve this.
Kind regards,
Cell C | TM
Thank you for sharing your feedback with us. We truly value your loyalty since 2015 and understand how frustrating this experience has been for you.
Please note that we will follow up with our team regarding the compensation offered and the delays you’ve experienced. We’ll ensure that your concerns are reviewed and provide feedback as soon as possible.
Thank you for your patience while we work to resolve this.
Kind regards,
Cell C | TM
Best regards,