Poor customer service ever

I just had my cellphone ****** from the office, Am battling to get my simcard blacklisted, instead I am getting these *********** consultants asking me stupid questions and telling me that I failed security meanwhile the phone that's being ****** is linked to my banking, what if the ******* withdraw my money using my phone, I am so frustrated and very angry at the same time, We get lots of calls when they want our business but when facing the crisis they don't help us, I feel so discriminated and isolated,, dealing with Cell C is a nightmare, if I had powers to close this network I was going to do so with pleasure, I would like someone to contact me urgently and get this sorted out asap before i take legal action against Cell C, i am sick and tired of dealing with *********** people, who can just call Cell C and block the phone while it doesn't belongs to them, Just because I am black that's why I am getting this kind of service?

Whyyyyyyyyyyyyyyyyyy me really why, I want answers before I explode