Poor customer service

Yesterday (19/10/22) my mother had a worse experience with cell c . She went to the durban workshop branch.the perpose of her visit to the branch was sorting out her sim issues.she has not being able to make or receive call on her sim card and we have been trying the call centre and we are told we should wait for 48 hours for activation and yet get stuck with the same issue.

An agent by the name Lindelani was the one assisting her and dismally failed,not only was he useless but had attitude and offered no propper explanations / advise or solutions for this issues

My mother had then asked to speak with the manager.she was told he would be in in the 30min time.she left the store and came back and was made to sit for another hour in store with no assistance or beeng updated on request, so she finally left

My mother has been a good customer to cell c for some time now and had resisted porting to other networks as myself and my siblings have suggested.This is not her first visit to the store the last time she came she was told to go and guy a sim carm from a street vendor and call the call centre for a sim swap.im totally disappointed in the level of poor customer service cell c has been giving my mother, it been 3 weeks of back and forth ,numerous calls to the call centre with no assistance.im seriously disappointed and this shows that they don't value their customers