Poor Customer Service

I have contacted CellC eight times and no assistance from the consultants. I sent an email on the 4th and to date no reply.

I am receiving SMSs from CellC stating that I have a Pinnacle 500mb package. I am being allocated voice minutes, sms and data for this package which I have not signed up for. Please ensure that this package is removed from my profile as I will not be liable to pay for this package. I only have 1 contract with CellC which is the Pinnacle 2G Top Up.

Please can someone call me from CellC and ensure this is done.