POOR CUSTOMER SERVICE!!!!

I app**** for an upgrade on the 8th of December, it was never processed after I had given them all the correct details with an OTP sent to me, I then did a follow up on the 24th to find that the consultant did not bother to submit my request.

The new consultant made me repeat the same stes again to re-apply, then also sent me an OTP for my new upgrade, then took all security questions advising that management will contact me to follow through with the contract application, Lo and behold NOBODY called me back as promised.

Today I call in to follow up on the upgrade guess what, the upgrade department is closed until the 4th of Jan 2021. Such poor and bad service from a BIG COMPANY like them. You guys dont deserve my loyalty, im even thinking of reversing their debit order just for them to give me attention. mxm