Poor customer service

Yesterday i paid my account that was in arrears. Consultant said that my line will be activated as soon as I've sent the proof of payment and redail to get it activated. 6 Phone calls later and every consultant has a different story every time. No ome knows what's really going on at cell. Have been n client now for 9 years and the service is absolutely *******. Cellc is also the company that didn't even consider the pandemic to assist me when i got retrenched. 24 hours later and my line is still not activated.