Poor customer service

I called the cel c contract cancelation team on the 8th I got my cancelation amount and was told to email POP and call in 24hours to close the contract.

On the 8th I made payment and email PoP. I called on the 9th and was told the payment isn't reflecting and to call back on the 10th. I called just now only to be told they can't find my number it shows as pre paid when they took my ID number thet said I cant cancel my contact as it up for upgrade and I said **** as I already was told I can't and got my stuff to cancel and paid. She then said the payment isn't reflecting and was told to call the customer care who doesn't care team. I called and spent 22 min on the call only to be transfered back into the que by njabulo. I called again and was again told the payment is not reflecting and that I must call back tomorrow

I then asked to speak to the person I spoke to on the 8th who arranged cancelation she told me that they will transfer the call and if it cuts someone will call back. She released the line and no one called back.

I want this sorted today or I'll go to my back by at 12 to cancel that payment I made and I won't make any further payments with cel c.