Poor Customer Service

Good day all, Please note the following complaint to Cell C till today there is no response from them: Good day, Please find embedded email with *** – note that this case was firstly log on 11of May 2021 with *** and follow up on the Cell C outlet on 15 May 2021 as per subject reference number.

On the 15 of May 2021, I was told to expect a feedback call by/before the 19th May 2021. This call never came to me, I opted to play a wait and see game. On 31st of May 2021 I called Cell C customer care and I was advise to send a proof of payment which was a strange thing to begin with as statement was sent to me, see second attachment. I did not refuse, I sent the proof of payment with the advise that the feedback will be given within two hours, I call after 3hrs on 31st May 2021 to double check the reflection of the proof of payment. This time the consultant indicated that they are waiting for the feedback from the back office. On 1st June 2021 I called again, the customer care indicated that status quo is still the same. Today [3rd June 2021] I called your customer care, and the status quo is till the same (waiting for feedback). My kindly question is why you state refunds takes 7 working days (maximum) – were I’m already waited more than 17 working days? Please note the following attachments as: • Proof of Payment • Latest Cell C Statement • Paid-up Letter from Cell C • ID Your soonest response is highly needed. Kind regards,

This email was sent to them on the 3rd of June 2021 @ 08:49 but they didn't bother to call or respond to me.