Poor Customer Service

After trying to cancel an existing mobile contract, the debit order was AGAIN processed and after yet another call to Cell C, I was informed that the contract was not cancelled yet, but they confirmed that it would be cancelled now. I asked for a reference for the call, but could not be provided one.

Today I received a sms to inform me that the account was handed over to VVM for collection. Several calls later (and holding the line for many wasted minutes - being transferred from one department to the other), Cell C actually confirmed that, according to their accounts and legal department, the account was not handed over. VVM demands that I provide them with a letter from Cell C confirming this, but it seems that Cell C is unable to do that. I was still holding the line, when I was just cut off.

As the client, I did not do anything other than trying to cancel a contract (after the contract term has expired), but due to the lack of customer service, this struggle is still not over after three months. No being handed over (or not??) for collection, I have to go through the trouble, dealing with VVM staff that is not helpful at all, as well as seemingly *********** Cell C staff.

I am fed-up!