Poor customer service.

Worst customer service I've ever recieved in my life. My sim card was damaged. So I called and was asked security questions which I failed. I was then told to go to a police station and make an affidavit and take it to the store and I will be helped. When I got there all the consultant said was they don't work with affidavits. He told me since I failed the security questions I must try again in 30 days. I really don't understand. How am going to pass the security questions in 30 days when I can't even pass them now. I use this number for my personal life and business. The consultant at the store by the name of Ashin in Ladysmith was very rude and unwilling to help. I've always been loyal to cell c. I still wish to continue using cell c. I'm just not happy about not being able to be helped.