Poor customer service customer paying for system error

Regards toy big complaint yesterday all I got was a phone from the social media department and she I have to give my case to someone higher up ant that is where is stayed stil didn't hear anything or got a answer why all I got I see the problem need to give to someone higher up I'm really so angry 😡 cell c can take all 4 the contract and fly

How convenient for cel c to blame the customer for there mistake just received a call from sauteing due to me realising to late that my debit order did go through and the Making payment menaully it effectived my score how confident to blame me for the system error where I have a debt order set for every month on the 27th and and I have on them from March about my debit order not going off and all they say for the last 3 months sorry please make Manuel payment which is very strange where I have a second debit order that is going of on the last day of the month which is getting debited how do you explain that and still blame the customer for your mistake and all words the ladie from social media say I'm sorry I will escalate your matter but nothing happens expect for blaming me for there mistake how is that faer to a customer I'm been with cell c for years and never ever had a upgrade problem and till now 😔😔😔 which is you to blame but I'm getting the bitter end of it I'm sure after this experience cell c Will loss a customer that was loyal to them for over 10 years

And best of all after fighting for 3 months for why they not bebiting my account it still does not get fixed shame on you cell c I would understand 1 month you had a system error but now is is going for 3 months and you can't fix the problem instead you blame the customer and make it my fault now I can't get my upgrade they I want because of getting blamed for cell c error in there system and been fighting for 3 months to get it fixed but they just don't care

Still no help what so ever do cell c even care still no call no answer to the problem 😞😞😞😞 really I never been treated like this it is very disappointing 😞

In stead just to blame me and even though the got 2 instalment this month will not call or anything just blame the customer even though they know for a fact it is not my fault

I'm telling you now you are lying because the lady called me and and told her to check I want know when she advises me 1 time that's when I which banks and n did do a Manuel payment few days later so can't come and tell me that after I was told I can upgrade now because you made a mistake looking for every excuse in the book to blame the customer which if you phone your upgrade department and the phone Tel u no miss payment for 4 months in that for months was your problem with your system not you want to come with some stories to blame me

So this is been going on for so long 😞 and I'm really tired of this now and all cell c is doing is blaming me looking for every excuse in the book make is my fault Monday is the last that I heard from you again making empty promises