Poor customer service CellC

Good day I'm so disappointed in the crevice recieved from 2 CellC shops (yes 2) I upgraded my contract with CellC customer service online, after receiving my 2 phones I went first to CellC shop in City view Durban there the consultant did not want to take there pin to open the simcard department I then left and went to CellC shop in Musgrave Centre Durban where the consultant said she cannot help me and all I wanted is for them help me transfer my info and apps from my old phone to my new phone. I am very disappointed in the service provided by CellC they are very quick to sign you up for a 24 month contract but when it comes to care for you it is shocking service.