BZ
Bongani Z
1 reviews | Active since Nov 2020
07 Sept 2025, 15:16
Poor customer service
Poor customer service. I've lost my cell phone with a cell c contract sim, I phoned in to perform a sim swap and I was told that I need to visit a cell c store that is 1000 miles away from me. This network need to upgrade to the latest trend in AI. Stupid old system makes it hard for customers to perform self service. So dull
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Cell C's replyOfficial
07 Sept 2025, 15:42Dear Bongani Zulu,
Thank you contacting us.
Please accept our sincere apologies for the distress you're experiencing with your SIM swap. This is certainly not the level of service we aim to provide, and we completely understand your frustration. We are actively reviewing our processes to make SIM swaps easier and more convenient for our customers. In the meantime, we would be happy to assist you with your SIM swap. To proceed, kindly respond privately with the following details:
- The number you wish to swap
- The date your SIM card was lost
- The RICA serial number of the new unregistered Cell C SIM card
- An alternative contact number
Once we have this information, we will escalate your issue to our support team for attention.
Regards,
Cell C | GN
Thank you contacting us.
Please accept our sincere apologies for the distress you're experiencing with your SIM swap. This is certainly not the level of service we aim to provide, and we completely understand your frustration. We are actively reviewing our processes to make SIM swaps easier and more convenient for our customers. In the meantime, we would be happy to assist you with your SIM swap. To proceed, kindly respond privately with the following details:
- The number you wish to swap
- The date your SIM card was lost
- The RICA serial number of the new unregistered Cell C SIM card
- An alternative contact number
Once we have this information, we will escalate your issue to our support team for attention.
Regards,
Cell C | GN
Cell C's reply07 Sept 2025, 15:42
Official
Dear Bongani Zulu,
Thank you contacting us.
Please accept our sincere apologies for the distress you're experiencing with your SIM swap. This is certainly not the level of service we aim to provide, and we completely understand your frustration. We are actively reviewing our processes to make SIM swaps easier and more convenient for our customers. In the meantime, we would be happy to assist you with your SIM swap. To proceed, kindly respond privately with the following details:
- The number you wish to swap
- The date your SIM card was lost
- The RICA serial number of the new unregistered Cell C SIM card
- An alternative contact number
Once we have this information, we will escalate your issue to our support team for attention.
Regards,
Cell C | GN
Thank you contacting us.
Please accept our sincere apologies for the distress you're experiencing with your SIM swap. This is certainly not the level of service we aim to provide, and we completely understand your frustration. We are actively reviewing our processes to make SIM swaps easier and more convenient for our customers. In the meantime, we would be happy to assist you with your SIM swap. To proceed, kindly respond privately with the following details:
- The number you wish to swap
- The date your SIM card was lost
- The RICA serial number of the new unregistered Cell C SIM card
- An alternative contact number
Once we have this information, we will escalate your issue to our support team for attention.
Regards,
Cell C | GN