DS
Duenette S

1 reviews | Active since Feb 2015

13 Feb 2015, 14:37

Poor Customer Service, Bad Attitude

I called Cell C today 13 February 2015 to ask for assistance with regards to my brothers cellphone that got ****** with his Cell C simcard.My brother is sitting in Cape Town and can not contact Cell C himself as he has a very demanding job. He asked me to call on his behalf just to find out if his phone is currently in use and if there is a new simcard thatw as inserted into this phone and on whos name the new sim was RICA'd. The lady at Cell C was not helpfull at all and she gave me a very abd attitude, telling me about she is goIng to get fired if she provides me with information etc... Does she think i want her to ****** lose her job? I wanted her to help me, thats all. <br> <br> She is giving Cell C a very bad name and i will change service providers and i wille ensure my brother and all the people that i know, change from service providers. Cell C is very productive when it comes to selling products, but when it comes to after sales service, there is nothing that describes it better than, PATHETIC!!!<br> <br> I will never ever buy any products etc from Cell C and i will ensire their creditbility goes down the drain. My brother has been a Cell C customer for years, but no more!!

0
Replies (1)
Cell C
Cell C's reply13 Feb 2015, 15:11
Official
Hello DUE,

We want all our customers to be given proper service and our consultants have to follow specific business rules when handling customer queries or requests.

You can be assisted if your brother has added you as a contact person for certain requests. However we have requested one of our team members to assist.

Regards
Cell C | PN