POOR CUSTOMER SERVICE

Good Day

I have just find out that my account is in arrears from Transunion and tried to call your call center - Kea told me that i have failed the security question and i should call back with the correct answers . I then asked her to let me speak to her supervisor or manager and she refused because to my knowldge i have answered all the question correctly except for the last one maybe . Ref ( ***) Cell C cant expect me to verify the amount i am supposed to pay whereas you dont send me invoices .

I will have no choice than to cancell this contract immediately if thats how i will be treated. I really cant afford to have my credit status go low because of cell c Cell number in question ***