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LV
Lizahn V

1 reviews | Active since Mar 2013

12 Nov 2022, 12:27

Poor customer service

Why are debt collectors calling me, but I'm paying my account?????

0
Replies (7)
Cell C
Cell C's reply12 Nov 2022, 12:32
Official
Dear Lizahn Vaaltyn,

Thank you for contacting Cell C regarding your account.

Kindly receive our apologies for the unpleasant experience.  We have escalated your query to our team and one of our consultants will contact you to further assist. Regards
 ^ZM 
LV
Lizahn V's update15 Nov 2022, 08:57
Reviewer Update
Good morning. I spoke to someone at Cell c yesterday. He saw my payments on the system, and promised to stop the debt collectors from calling me. I'm still being harassed
Cell C
Cell C's reply15 Nov 2022, 10:52
Official
Dear Lizahn Vaaltyn,

Thank you for contacting Cell C.

Kindly be advised that a request was sent yesterday to the Collections Department.

Regards
^ZM
LV
Lizahn V's update15 Nov 2022, 10:55
Reviewer Update
Thank you

LV
Lizahn V's update17 Nov 2022, 17:46
Reviewer Update
Still being called every hour for this account.
Cell C
Cell C's reply18 Nov 2022, 16:41
Official
Dear Lizahn Vaaltyn,

Kindly receive our apologies for the unpleasant experience. We have referred the matter back to our Team for further assistance.

Regards,
^TN
LV
Lizahn V's update22 Nov 2022, 14:00
Reviewer Update
Hi.

VVM debt collectors calling me day and night☹️☹️☹️