Poor customer service ATTENTION THEODORAH MOLOTSI

Cellc customer care instantly cuts the call on my when I explain my sim swap problem this is my 2nd review after my initial contract problem is not resolved Theodorah molotsi the team leader was meant to assist me she required I get a new sim and Rica register it on my name following that I should email the serial number of the sim to her which I have done on Friday. Today is Monday and I need my contract number to be reinstated immediately as my house actually burnt down to the ground last week Thursday which puts me in a very ugly situation and without having access to my contract I can't make any calls help!!!