POOR CUSTOMER SERVICE AT CELLC MALL OF THE SOUTH! NO HELP WHAT SO EVER!

<p>Good day, so I have been having alot of problems with cellc, I have spoke to the staff, as well as the manager and the owner of the cellc mall of the south branch. My phone was ****** on the 11th of May 2017 and its the 21st of June 2017 and I still havent got a response from them. When my phone ******, I went later, the same day, to report it ****** and i have a case number. I called cellc to block the phone and went in later to the store to claim for insurance which i signed for. However the staff tells me that i do not have insurance, i was very aware that when i took out my contract with cellc i signed for insurance and was given the breakdown, etc if something does happen to my phone what will be the excess fees and so forth. The staff then tells me that they cannot do anything maybe the lady that helped at that time must have not put my insurance through...I told them that it is not my problem because i signed for insurance and that i want to see the actual contract that i signed not what is on the system. until this day im still waiting for a copy of my contract that i signed on paper to be showed me and they can not provide me with it.. They are always coming up with stories and saying they will get back to me, not once did i recieve any form of communication from them to me...If i dont call them or go to the store they just simply forget. I have spoken to everyone I possibly can there and I have no idea what to do anymore..I told manager that if they cant provide me with my actual contract that i signed i will stop my debit order until they help me, and that is exactly what i did and they still show interest to help me whatsover..Please help</p>