POOR CUSTOMER SERVICE AT CELL C

Good morning

Please allow me to share my frustration regarding the POOR customer service that I've received from Cell C in the last two weeks. I've been a Cell C customer since 2004 and have never received such terrible service.

Last week my services were cut as I could not receive or make any calls and receive normal messages. When I inquired about it I was informed that there was a network problem and that the technicians were attending to it. I was given a code by a consultant to call as this was supposed to sort out my issue. After several attempts, my issue was still not resolved.

I've been calling the Cell C customer care line and was given a different story by all the consultants I spoke to. There seems to be a major communication problem at Cell C since most of these consultants were not even aware of the technical issue. In addition, these consultants need training as they don't listen to your query attentively, which is another issue.

I have 4 contracts with them which I plan to cancel soon based on the POOR service that I received since they are no longer worthy of my business. This has been a major frustration for me and my family.

Cell C, you have a huge mountain to climb if you want to retain your customers.

I am done you.