TK
Teboho K
1 reviews | Active since Jun 2017
25 Aug 2021, 12:25
Poor customer service and no TCF.
Cell C does not care about client financials at all, i was in arrears and they just deduct different amounts every month and now they tell me they did not allocate the payments yet again.
This happen 3 years ago and its happening again.
Helpful (0)
Replies (6)0
Replies (6)
Cell C's replyOfficial
25 Aug 2021, 12:57Hi Teboho
Thank you for reaching out to us.
We have received your review regarding debit orders coming off your account.
Please send us a private reply with your Cell C/ID number in question so we can access your account.
^NZ
Thank you for reaching out to us.
We have received your review regarding debit orders coming off your account.
Please send us a private reply with your Cell C/ID number in question so we can access your account.
^NZ
Cell C's reply25 Aug 2021, 12:57
Official
Hi Teboho
Thank you for reaching out to us.
We have received your review regarding debit orders coming off your account.
Please send us a private reply with your Cell C/ID number in question so we can access your account.
^NZ
Thank you for reaching out to us.
We have received your review regarding debit orders coming off your account.
Please send us a private reply with your Cell C/ID number in question so we can access your account.
^NZ
TK
Teboho K's updateReviewer Update
25 Aug 2021, 13:04***
TK
Teboho K's update25 Aug 2021, 13:04
Reviewer Update
***
TK
Teboho K's updateReviewer Update
25 Aug 2021, 14:16I just called the call and I am not in arrears and NO it is debit order and now you are also wasting my time because you are contradicting what the agent on the phone just said...Please fix whatever is wrong with your service as I cant be going back and forth with Cell C doing as it pleases with my money in my bank account.
I paid what I owed.
Go back and check and see the amount of R896 on the 28 June 2021 and R564 on the 26 July 2021 deducted from my account and look for my email in you *** of proof of payment that i sent on Monday.
I paid what I owed, here is just simple processing error on your side.
I paid what I owed.
Go back and check and see the amount of R896 on the 28 June 2021 and R564 on the 26 July 2021 deducted from my account and look for my email in you *** of proof of payment that i sent on Monday.
I paid what I owed, here is just simple processing error on your side.
TK
Teboho K's update25 Aug 2021, 14:16
Reviewer Update
I just called the call and I am not in arrears and NO it is debit order and now you are also wasting my time because you are contradicting what the agent on the phone just said...Please fix whatever is wrong with your service as I cant be going back and forth with Cell C doing as it pleases with my money in my bank account.
I paid what I owed.
Go back and check and see the amount of R896 on the 28 June 2021 and R564 on the 26 July 2021 deducted from my account and look for my email in you *** of proof of payment that i sent on Monday.
I paid what I owed, here is just simple processing error on your side.
I paid what I owed.
Go back and check and see the amount of R896 on the 28 June 2021 and R564 on the 26 July 2021 deducted from my account and look for my email in you *** of proof of payment that i sent on Monday.
I paid what I owed, here is just simple processing error on your side.
TK
Teboho K's updateReviewer Update
25 Aug 2021, 14:47Done.
TK
Teboho K's update25 Aug 2021, 14:47
Reviewer Update
Done.
Cell C's replyOfficial
25 Aug 2021, 15:13Thank you.
Received, we will be in touch.
^NZ
Received, we will be in touch.
^NZ
Cell C's reply25 Aug 2021, 15:13
Official
Thank you.
Received, we will be in touch.
^NZ
Received, we will be in touch.
^NZ
TK
Teboho K's updateReviewer Update
26 Aug 2021, 07:24Good day please note that you have now deducted R1.195.96 and i want my money back.
This is going to affect my account and leave me in a negative.
I have been intouch with Cell C since Monday to rectify this and now it has come to this!!!!
This is going to affect my account and leave me in a negative.
I have been intouch with Cell C since Monday to rectify this and now it has come to this!!!!
TK
Teboho K's update26 Aug 2021, 07:24
Reviewer Update
Good day please note that you have now deducted R1.195.96 and i want my money back.
This is going to affect my account and leave me in a negative.
I have been intouch with Cell C since Monday to rectify this and now it has come to this!!!!
This is going to affect my account and leave me in a negative.
I have been intouch with Cell C since Monday to rectify this and now it has come to this!!!!