NS
Nosiphiwo S
1 reviews | Active since Dec 2018
12 Dec 2019, 09:33
Poor customer service and negeglence
I lost my phone one the 2nd of the current month. I called in to block my phone. I was told my phone is not registered. So I was e-mailed the form in order to register the device and be able to get ITC so I can start the process of claiming. I was promised that the matter will be resolved within 48 hours. I called in again Sunday and I was told that nothing was done by the previous consultant however now everything is done, I need to wait another 48 hours, till today. And this is not the first time Cell C is giving such poor service I advise people not to do business with them they very unprofessional. And do not care about their customers.
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Cell C's replyOfficial
12 Dec 2019, 10:53Hi Nosiphiwo
Thank you for taking our call. The combination of the IMEI and Cell phone Number were not used together, therefore blacklisting cannot be done.
^MM
Thank you for taking our call. The combination of the IMEI and Cell phone Number were not used together, therefore blacklisting cannot be done.
^MM
Cell C's reply12 Dec 2019, 10:53
Official
Hi Nosiphiwo
Thank you for taking our call. The combination of the IMEI and Cell phone Number were not used together, therefore blacklisting cannot be done.
^MM
Thank you for taking our call. The combination of the IMEI and Cell phone Number were not used together, therefore blacklisting cannot be done.
^MM