Poor customer service and incompetence

We spent three exhausting hours to do change of ownership at Centurion cell c branch. We were told to allow the change, the limit needed to be changed before by a R100 more to make an exception for a Dstv stop that went through a day before my salary date. Clearly funds are seen going into my account on the 24th instead of the 23rd. The limit was changed in order for the exception to be made as instructed by Mbali from credit vetting from Cell C. We were told to wait 15 to 20minutes before this approval can be made. We come back we are dealing with a different credit vetting agent who declines the same exception made by Mbali. Why and how is their way of work different. As a potential client of Cell C. I am extremely unhappy with the manner in which this was dealt with. Once this contract has been paid I am taking my business else where. In fact I am going to save money to pay Cell C the remainder of the contract term and take my business to a more client centric service provider. This is utter incompetence to the highest level. Please review your business rules and policies to avoid losing more clients.