RT
Riaan T
1 reviews | Active since Oct 2018
02 Aug 2022, 11:14
Poor customer service and collections department service
Payments not allocated after proof of payment was sent to them multiple times. Several references were provided and the problem would have been sorted out in 2 working days. We are almost a month further and still no payments for my contract was allocated.
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Replies (4)0
Replies (4)
Cell C's replyOfficial
02 Aug 2022, 12:30Hi Riaan van Tonder
Thank you for reaching out.
The only case we can allocate under your number if for the payment made by Charlaine is that correct? Is that the on you're querying?
^NH
Thank you for reaching out.
The only case we can allocate under your number if for the payment made by Charlaine is that correct? Is that the on you're querying?
^NH
Cell C's reply02 Aug 2022, 12:30
Official
Hi Riaan van Tonder
Thank you for reaching out.
The only case we can allocate under your number if for the payment made by Charlaine is that correct? Is that the on you're querying?
^NH
Thank you for reaching out.
The only case we can allocate under your number if for the payment made by Charlaine is that correct? Is that the on you're querying?
^NH
RT
Riaan T's updateReviewer Update
02 Aug 2022, 15:30It is the payment made by Charlaine, but the sent proof of payment is still not allocated on the account.
No responses are sent on my emails and the allocations are not made. An incorrect reference was used on the initial payment, but the correct reference was used in the email with the proof of payment in order that the payment can be allocated to my account.
The service keeps on being suspended and threats sent that the account will be added to the credit bureau then we need to phone with our airtime to sort the problem out again and again and nothing gets sorted out.
No responses are sent on my emails and the allocations are not made. An incorrect reference was used on the initial payment, but the correct reference was used in the email with the proof of payment in order that the payment can be allocated to my account.
The service keeps on being suspended and threats sent that the account will be added to the credit bureau then we need to phone with our airtime to sort the problem out again and again and nothing gets sorted out.
RT
Riaan T's update02 Aug 2022, 15:30
Reviewer Update
It is the payment made by Charlaine, but the sent proof of payment is still not allocated on the account.
No responses are sent on my emails and the allocations are not made. An incorrect reference was used on the initial payment, but the correct reference was used in the email with the proof of payment in order that the payment can be allocated to my account.
The service keeps on being suspended and threats sent that the account will be added to the credit bureau then we need to phone with our airtime to sort the problem out again and again and nothing gets sorted out.
No responses are sent on my emails and the allocations are not made. An incorrect reference was used on the initial payment, but the correct reference was used in the email with the proof of payment in order that the payment can be allocated to my account.
The service keeps on being suspended and threats sent that the account will be added to the credit bureau then we need to phone with our airtime to sort the problem out again and again and nothing gets sorted out.
RT
Riaan T's updateReviewer Update
03 Aug 2022, 12:36Sent from ***.
Sent to ***
I have sent the proof of payment to *** today also from the gmail address.
Sent to ***
I have sent the proof of payment to *** today also from the gmail address.
RT
Riaan T's update03 Aug 2022, 12:36
Reviewer Update
Sent from ***.
Sent to ***
I have sent the proof of payment to *** today also from the gmail address.
Sent to ***
I have sent the proof of payment to *** today also from the gmail address.
RT
Riaan T's updateReviewer Update
03 Aug 2022, 13:50R 1206 was paid on 02/07/2022. Check your emails
RT
Riaan T's update03 Aug 2022, 13:50
Reviewer Update
R 1206 was paid on 02/07/2022. Check your emails