Poor customer service and billing issues

Cell C’s customer service and billing department demonstrate a complete lack of operational accountability. After my contract reached its official end date, Cell C incorrectly processed a debit order and deducted funds directly from my account without authorization. When I contacted customer service to resolve the issue and request a refund for the unauthorized deduction, the process became an exercise in endless bureaucratic stalling: Proof of Account Provided: As requested, I promptly sent formal proof of my banking details to facilitate the refund for the money they wrongfully deducted. Unreasonable Requests: Despite having successfully processed the debit order from my account, Cell C refuses to process the refund and is now demanding full bank statements. Double Standards: Cell C had no trouble identifying and accessing my bank account to take my money, yet they claim they cannot verify the same account to return it without intrusive additional documentation. It is unacceptable that a service provider can process an unauthorized debit order post-contract and then create deliberate hurdles when forced to return those funds. Customer support has shown zero urgency or ownership in correcting their own error. If you are considering Cell C, be aware of their post-contract billing issues and the frustrating, obstructionist process required to recover wrongfully deducted money