RN
Rigardt N
1 reviews | Active since Dec 2019
04 Mar 2025, 17:55
Poor customer service again
Yet another review about cell c. I've been behind on my bill with them for 2 months. But I paid the full amount due to them yesterday, sent proof of payment on multiple platforms and they said they'll make a note that I've paid. But today I got an automated call stating that my services are suspended till I pay. I emailed them again today to inform them that I did pay and yet again I sent them proof of payment. And I haven't heard anything back. So again thanks for such poor customer service.
Helpful (0)
Replies (10)0
Replies (10)RN
Rigardt N's updateReviewer Update
04 Mar 2025, 19:25I'm not currently reachable on that number since my services was suspended. Can't text or call. So unless my services are restored I unfortunately can't receive your calls 😕
RN
Rigardt N's update04 Mar 2025, 19:25
Reviewer Update
I'm not currently reachable on that number since my services was suspended. Can't text or call. So unless my services are restored I unfortunately can't receive your calls 😕
RN
Rigardt N's updateReviewer Update
04 Mar 2025, 19:46I don't have another number. So either you guys do your job and get me back online because I did pay or feel free to send me a email then to ***
RN
Rigardt N's update04 Mar 2025, 19:46
Reviewer Update
I don't have another number. So either you guys do your job and get me back online because I did pay or feel free to send me a email then to ***
RN
Rigardt N's updateReviewer Update
04 Mar 2025, 20:19Yeah whatever. You know due to my recent service with you guys regarding my upgrade issue and now this billing issue. I don't know if I want to continue with you guys as my provider 😕 I really didn't expect your customer service to be this bad. Thi k you might want to work on that for future business 👍🏻
RN
Rigardt N's update04 Mar 2025, 20:19
Reviewer Update
Yeah whatever. You know due to my recent service with you guys regarding my upgrade issue and now this billing issue. I don't know if I want to continue with you guys as my provider 😕 I really didn't expect your customer service to be this bad. Thi k you might want to work on that for future business 👍🏻
RN
Rigardt N's updateReviewer Update
04 Mar 2025, 20:58I'll believe that when I see it and I expect my services to be restored soon. I know you guys must've received my payment by now so I really don't know what's going on here.
RN
Rigardt N's update04 Mar 2025, 20:58
Reviewer Update
I'll believe that when I see it and I expect my services to be restored soon. I know you guys must've received my payment by now so I really don't know what's going on here.
RN
Rigardt N's updateReviewer Update
05 Mar 2025, 08:17No communication from your side yet. Guess getting me back online is not important. Should've guessed that much 🙄🙄🙄
RN
Rigardt N's update05 Mar 2025, 08:17
Reviewer Update
No communication from your side yet. Guess getting me back online is not important. Should've guessed that much 🙄🙄🙄
RN
Rigardt N's updateReviewer Update
05 Mar 2025, 11:15I got the confirmation sms, yet I can only receive calls. I can't however send texts or make calls myself as of yet. How before those functions return?
RN
Rigardt N's update05 Mar 2025, 11:15
Reviewer Update
I got the confirmation sms, yet I can only receive calls. I can't however send texts or make calls myself as of yet. How before those functions return?
RN
Rigardt N's updateReviewer Update
05 Mar 2025, 12:03Ok I'll try that thanks. I'll contact you guys again if I'm still struggling 👍🏻
RN
Rigardt N's update05 Mar 2025, 12:03
Reviewer Update
Ok I'll try that thanks. I'll contact you guys again if I'm still struggling 👍🏻
RN
Rigardt N's updateReviewer Update
05 Mar 2025, 12:22I'm able to send texts again and use my data. Thanks for your assistance in this matter 🙏🏻
RN
Rigardt N's update05 Mar 2025, 12:22
Reviewer Update
I'm able to send texts again and use my data. Thanks for your assistance in this matter 🙏🏻
RN
Rigardt N's updateReviewer Update
10 Mar 2025, 10:14My services are back to normal. Thanks for your assistance in this matter. Now the other problem I had, my upgrade issue. I'm due for an upgrade, but as I stated last time one of your employees said I can only downgrade which means I can't get the phone I want. Is this true or can I go to one of your locations and get what I want?
RN
Rigardt N's update10 Mar 2025, 10:14
Reviewer Update
My services are back to normal. Thanks for your assistance in this matter. Now the other problem I had, my upgrade issue. I'm due for an upgrade, but as I stated last time one of your employees said I can only downgrade which means I can't get the phone I want. Is this true or can I go to one of your locations and get what I want?
RN
Rigardt N's updateReviewer Update
10 Mar 2025, 10:39Ok no problem I can wait
RN
Rigardt N's update10 Mar 2025, 10:39
Reviewer Update
Ok no problem I can wait