zM
zintle M

1 reviews | Active since Mar 2016

05 Jun 2021, 23:44

Poor customer service.

Wow I lost all my patience with cell c tonight. I lost connection for whole two hours and when i tried to call them, the agent I spoke to was rude and arrogant. I told her am unable to connect or make phone calls, she just responded with an attitude that i should roam to other networks then and dropped the call. I am so disgusted with cell c customer service, the other agent put me on hold for over 30 mins when I requested to speak to a manager and eventually dropped the line, I have been with cell c for over 10years and today marks the end of the road for us. I feel sorry for cellc users xeim, cellc has a ****py customer service they might aswell close down the call center. People who work there are grumpy and arrogant, lack empathy and will waste your time. Cant wait for tomorrow morning to go buy a telkom simcard.

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Replies (1)
Cell C
Cell C's reply07 Jun 2021, 08:44
Official
Hi Zinhle 

Please change your network settings to automatic, enable data roaming and restart your device. 

^MM