Poor Customer Service

I have had the most horrid experience from Cell C Customer Care. I had a data contract with Cell C that I elected not to renew. They have taken the last payment from me via Debit Order but they haven't updated my credit profile to indicate that the account has been settled.

I have been following up with their customer care now for 3 weeks and I am told that legal should be providing me with the paid up letter which should take 48hrs. The last calls I have been made I have been advised to escalate the matter. I have escalated as advised, however still no response from Cell C.

I am not sure whether client service stops once you do not renew your contract with this service provider, but this experience has indicated to me that I should never support Cell C as a service provider.