Poor customer service

I am writing this review rather disappointed at Cell C fibre services as they offer good network yet fail to communicate and build a relationship with their customers.

Initially there's was an increase of just over 100% in their monthly premiums that I was not told about. To add insult to injury, I had to proactively pay for a monthly debit order that they decided on their own to cancel. And just when I thought matters could not get worse, my services were canceled just because they could not trace that payment even when displayed references were used and now I was told to pay an amount that is 400% my monthly premium for my services to be activated again.

Cell C fibre seems to make decisions and escalate matters without informing us as their clients and this is just frustrating and disappointing to say the least, you would expect better from a telecommunications company in 2024!