AE
Angeline E

1 reviews | Active since Mar 2023

18 Apr 2023, 10:19

Poor Customer Service

Poor Customer Service.

I have been struggling with Cell C to provide me with a paid up letter for a very long time now. After numerous attemps. The Contact Centre has also made numerous attempt to request the letter from the relevant department on my behalf to no avail. My request is just being ignored. I was a loyal Cell C customer for years but after this type of treatment, I will not recommend Cell C to any ofmy friends or family.

0
Replies (1)
Cell C
Cell C's reply18 Apr 2023, 10:54
Official
Dear Angeline, 
Thank you for contacting Cell C regarding your request for a settlement letter. 
 
Please receive our apologies for the unpleasant experience received thus far, 

The matter has been escalated for further assistance please expect a call from us to assist.  Regards
^MN