Poor Customer Service

<p>I booked my celL phone in at Cell C in Clearwater Mall on 8 July 2016 for a quote and repairs. I was told it could take up to 21 days to have the phone evaluated and a quote generated.</p> <p>After numerous telephone calls, I finally receive a quote on the 27th and accepted and paid for the repairs on the same day. I also sent proof of payment as I was told the phone would be allocated for repairs as soon as they receive my proof of payment.</p> <p>On 1 August I enquired again and was told that my payment only reflected on the 29th, and the phone has NOT yet been scheduled for repairs. However I was promised that it would be done and I could now expect the phone within 5 to 7 working days... ( which by my calculation would be at the latest by the 10th August. ( this is now almost 4 weeks later)</p> <p>Today (the 10th) I make another enquiry (at 10h00) and was told that the phone is with LG and they (Cell C) would get back to me later today about the progress on the repairs.</p> <p>At 15h00 I phone AGAIN, and is now told that the phone will only now be allocated to a technician for repairs and I might have the phone by next week. ( More than the initial 7 working days for repairs and almost 6 weeks since booking the phone in)</p> <p>TOTALLY UNACCEPTABLE SERVICE CELL C AND LG!</p> <p> </p> <p> </p>