poor customer service

<p>I took out a contract with Cell in January 2016.on the 20th of March I got ****** and my cell c sim card was in my bag,I called customer care to block the sim card,after a week I then called again to perform a sim swap.at First I spoke to some lady and everything went well,she just had to send me an sms confirming it and then days passed without the sms.I called again and was told that I need to start again with the process and this time around I failed their security questions and I was then advised to go to any Cell c store.I explained to the lady that I live far from where I can get Cell C store and I'm always at work.after months of trying to do the sim swap I got a chance to go to Cell C Waterfall mall (05.08.2016).I got there and the consultant tried to do 1 for me and I was asked if I blocked my sim card,I rep**** yes and then she went on to say there is a hotline on my account because its on epic 100 and need to call customer care they will help me.I told the lady that Customer care said I will get help at any Cell c store and now they telling me something else..I decided to leave the store as I felt like I'm about to loose my cool and I didn't want to cause any drama.why is it difficult for cell c to help me but it isn't difficult for them to deduct money every month in my account?i am so ****ed now that I feel like cancelling the contract </p>