POOR CUSTOMER SERVICE

I have been contacted by an agent to advise me that I qualify for a contract including a laptop and router. I did the application via phone, and received an sms with confirmation of order SPI***. I tried to follow up on my order, just to be told that the agent has to phone me back. He called me two days after while I was driving, and he put the phone in my ear, received another sms of confirmation SPI***. Again trying to follow up, to be told the order has been cancelled. Try to find out why, told me the agent will contact me. NO reply after a week. I logged a complaint, just to be told to phone the call center!! This is a joke, really!!! I am very disappointed - CELL C is not user friendly!