Poor Customer Service

<p>So after accepting my upgrades for two cellphone contracts, based on my existing deals, I was very suprised to find out that the agent who did the upgrades loaded them incorrectly. So no 1 the contracts have less data and 4 time the amount of minutes and sms's. This is useless to me as I dont need nearly that amount of minutes but I do need the data. No2 they have so far cost me in excess of R3000.00 more than what they shouldve in the last two months. </p> <p> </p> <p>So the wonderfully efficient customer care service has had me through the same process 3 times now with no resolution. Everytime I lodge the complaint. Everytime someone calls me and says they will handle the complaint and listen to the recording of the upgrade. Everytime that person calls back and acknowledges that I am correct and the upgrades were indeed done incorrectly. They then inform me that the service department will call me within 2 days to finalise the re-instatement of my old contract bundles and arrange for the refund. Its been 2 months now with no result. I have called the 084 145 and have been hung up on twice.!!!! SO needless to say I am now fed up!!!</p> <p> </p> <p>Cell C's customer service is non existent and pretty useless when you end up speaking to one of their consultants. I am at the point where they can fetch the hand sets and shove them along with their contracts. how long must a loyal customer struggle to get the problems they experienced resolved in a decent and efficient manner. I would definatly never encourage anyone to join Cell C!!!!!</p>