Poor customer service

I feel cheated by Cell C because of their call centre agents not doing their job fully. Cell C is condoning their staff in giving customers incorrect /incomplete information even after they have listened to my call and found the agent wasat fault they still did not credit me or took my complaint seriously.

I called in July 13 2019 at 08:27 and requested for a limit increase however the agent that handled my call failed to advise me that I will need to call back to have the Limit removed from my number therefore I have been paying an extra R100 of which I am not happy about because should I have been advised accordingly I wouldnt be paying an extra R100 .

I am not happy with this and want this to be corrected . .