Poor customer service

The time frame in which Cellc takes to resolve a query is absolutely pathetic.

As an individual who works in customer service, I am aware of how long a query can take to be resolved however I also am aware that a customer needs to be informed on the process of the query.

I requested for a contract to be cancelled in 2019 and received no assistance in that regard. The agent assured me that the contract will be cancelled within a month and it never was.

I then changed banks thinking my contract was cancelled yet Cellc was attempting to debit from an account I no longer use.

I received a call from a cellc collection agent requesting to make an arrangement in January 2021. To my surprise the contract was open, I arranged for the balance to be paid and I did pay as arranged yet my name was still reported to the credit bureau as being a bad payer yet I asked for the contract to be cancelled.

I called in 3/4 weeks ago requesting for the call recording to be provided in which I spoke to the agent asking for the contact to be cancelled in 2019 and still received no reply. Each time I call in I am told the query takes time to be resolved but no one is informing me on any progress

It is sad that a person who tries so hard to keep a good name now has a bad record because of someone who failed to do their job adequately.

I will never recommend Cellc to anyone else because of their poor communication skills and lack of proper customer service.