DS
DELANO S
1 reviews | Active since Mar 2019
15 Aug 2021, 09:37
Poor customer service
I am disappointed in CELL C , June 2021 ,I have renewed my contract and opened up a new one.
The one sim card did not work for the whole of July after several calls to Cell C no one could assist . I went to a Cell C store and I had to do a SIM swopped that costed me R115.00, 31st July 2021. On the 14th August 2021 I had to do another sim swopped and had to pay R115.00 for the upgraded unit. Total **********!
Than I am receiving an email that my account is in arrears , which I found strange. For the past 3 years Cell C has been debited my account.
Cell C extremely poor customer service
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Replies (3)
Cell C's replyOfficial
15 Aug 2021, 10:00Good day Mr. de Silver
Thank you for writing to us.
We have received your review regarding the billing of your Cell C account.
We have escalated your query for investigation, we will contact you to help resolve it.
^NZ
Thank you for writing to us.
We have received your review regarding the billing of your Cell C account.
We have escalated your query for investigation, we will contact you to help resolve it.
^NZ
Cell C's reply15 Aug 2021, 10:00
Official
Good day Mr. de Silver
Thank you for writing to us.
We have received your review regarding the billing of your Cell C account.
We have escalated your query for investigation, we will contact you to help resolve it.
^NZ
Thank you for writing to us.
We have received your review regarding the billing of your Cell C account.
We have escalated your query for investigation, we will contact you to help resolve it.
^NZ
DS
DELANO S's updateReviewer Update
15 Aug 2021, 10:26Thank you for your feedback
DS
DELANO S's update15 Aug 2021, 10:26
Reviewer Update
Thank you for your feedback
Cell C's replyOfficial
15 Aug 2021, 10:46You are welcome.
^NZ
^NZ
Cell C's reply15 Aug 2021, 10:46
Official
You are welcome.
^NZ
^NZ