NB
Nosipho B
1 reviews | Active since Dec 2019
12 May 2022, 16:52
Poor customer service
Poor service from cellc, I sent a request to block a cell c contract device which was lost on the 14.04.2022 request sent same day (4 weeks ago) , tilll today they have not blocked the device and they can't issued an ITC number. I'm not able to claim for new device from cell's device insurance department because the device is not blocked by cellc. I don't understand why is it so difficult to block a cell c device that has a cell c sim card in it. I'm not even able to do sim swap. I've called their call center, sent emails and I've logged multiple complaints on their website but no one is getting back to me.
Helpful (0)
Replies (5)0
Replies (5)
Cell C's replyOfficial
12 May 2022, 21:17Good day Nosipho
Thank you for contacting us.
We sincerely apologies for any inconvenience. Do you perhaps have a reference number that we can use to follow up with? If no, we will send you the backlisting form, please complete it and send it back to us. Also, please purchase a new Cell C unregistered Sim card and email us a new Rica serial number, Cell C and an alternative contact number to *** so that we can assist with a Sim Swap.
^NT
Thank you for contacting us.
We sincerely apologies for any inconvenience. Do you perhaps have a reference number that we can use to follow up with? If no, we will send you the backlisting form, please complete it and send it back to us. Also, please purchase a new Cell C unregistered Sim card and email us a new Rica serial number, Cell C and an alternative contact number to *** so that we can assist with a Sim Swap.
^NT
Cell C's reply12 May 2022, 21:17
Official
Good day Nosipho
Thank you for contacting us.
We sincerely apologies for any inconvenience. Do you perhaps have a reference number that we can use to follow up with? If no, we will send you the backlisting form, please complete it and send it back to us. Also, please purchase a new Cell C unregistered Sim card and email us a new Rica serial number, Cell C and an alternative contact number to *** so that we can assist with a Sim Swap.
^NT
Thank you for contacting us.
We sincerely apologies for any inconvenience. Do you perhaps have a reference number that we can use to follow up with? If no, we will send you the backlisting form, please complete it and send it back to us. Also, please purchase a new Cell C unregistered Sim card and email us a new Rica serial number, Cell C and an alternative contact number to *** so that we can assist with a Sim Swap.
^NT
NB
Nosipho B's updateReviewer Update
13 May 2022, 14:17When I first reported at a cell c store I was not given a case number. When I filled in the form the second time this is the case number that was emailed to me ***.
I don't think purchasing a sim card will help because the device uses an electronic sim
I don't think purchasing a sim card will help because the device uses an electronic sim
NB
Nosipho B's update13 May 2022, 14:17
Reviewer Update
When I first reported at a cell c store I was not given a case number. When I filled in the form the second time this is the case number that was emailed to me ***.
I don't think purchasing a sim card will help because the device uses an electronic sim
I don't think purchasing a sim card will help because the device uses an electronic sim
Cell C's replyOfficial
13 May 2022, 16:10Thank you, we are following up on the blacklisting. For an e-sim sim swap you will have to go to the nearest Cell C store.
^NH
^NH
Cell C's reply13 May 2022, 16:10
Official
Thank you, we are following up on the blacklisting. For an e-sim sim swap you will have to go to the nearest Cell C store.
^NH
^NH
Cell C's replyOfficial
16 May 2022, 14:59Hi Nosipho Basi
The blacklisting has been processed.
^MP
The blacklisting has been processed.
^MP
Cell C's reply16 May 2022, 14:59
Official
Hi Nosipho Basi
The blacklisting has been processed.
^MP
The blacklisting has been processed.
^MP
NB
Nosipho B's updateReviewer Update
20 May 2022, 11:21Will I have to wait another month to get the ITC number???
NB
Nosipho B's update20 May 2022, 11:21
Reviewer Update
Will I have to wait another month to get the ITC number???