TG
Tshephiso G
1 reviews | Active since Jun 2019
30 Sept 2020, 15:40
POOR CUSTOMER SERVICE ||
CEL C is really offering poor customer service.
I have tried to cancel one of my contract with them 3 months ago but they continuing to debit me for it. I have called in again and again while I was told it will be deactivated. Now they when I reverse the debit orders they flag me as being in arrears affecting my credit score and impeding to obtain credit. This honestly ****ty service. I am really angry and annoyed about, Your agent keeps on transferring me to another department which phones will just ring or not go through.
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Replies (2)
Cell C's replyOfficial
30 Sept 2020, 16:32Good day Tshepiso
Thank you for contacting us regarding your query.
We have assigned your query to our Support Team for assistance.
One of the consultants will contact you.
^YM
Thank you for contacting us regarding your query.
We have assigned your query to our Support Team for assistance.
One of the consultants will contact you.
^YM
Cell C's reply30 Sept 2020, 16:32
Official
Good day Tshepiso
Thank you for contacting us regarding your query.
We have assigned your query to our Support Team for assistance.
One of the consultants will contact you.
^YM
Thank you for contacting us regarding your query.
We have assigned your query to our Support Team for assistance.
One of the consultants will contact you.
^YM
TG
Tshephiso G's updateReviewer Update
30 Sept 2020, 21:23I have 3 months trying to cancel a contract and again I have more than6 days trying to get a letter that confirms that my accounts are up to date and arrears flag removed from my credit profile. My credit application was suspended due to this. I have been calling in daily being transferred from post to post. Any you still want to tell me of the query being assigned to a support team. I have heard that so many times from call agents , I guess that's what you do to rub us off. This is worse than I thought
TG
Tshephiso G's update30 Sept 2020, 21:23
Reviewer Update
I have 3 months trying to cancel a contract and again I have more than6 days trying to get a letter that confirms that my accounts are up to date and arrears flag removed from my credit profile. My credit application was suspended due to this. I have been calling in daily being transferred from post to post. Any you still want to tell me of the query being assigned to a support team. I have heard that so many times from call agents , I guess that's what you do to rub us off. This is worse than I thought