POOR CUSTOMER SERVICE!!!!
I am appalled by the customer service i received, i called Cell c to advise that i have had no network on my modem for 3 days now and since i work from home it is important that i have signal. Upon calling them i still didn't get any joy as my issue was not resolved, Zintle then just escalated my issue without advising that i further need to wait for the next 2 days before i could assistance. I called again today and spoke to Themba who was just happy to tell me about the waiting period before i can get assistance still my issue is not resolved!!!!! I pay for a service that is not rendered to me HOW DISAPPOINTING!!!!
Helpful (0)
Replies (5)0
Replies (5)'s updateReviewer Update
03 Feb 2021, 15:15After been put from pillar to post I still don't have connectivity, I was told that someone will call me since Monday and that has not happened till now. I spoke to Justice Ncube (He calls himself a Supervisor) who happens to be very unprofessional (keeps quiet when i ask questions and keeps rolling the mouthpiece back and forth) and doesn't listen to anything i say and is clueless what customer service means instead he is quick to just read out a script of the SLA that i have already waited since Monday (48hrs) he failed to escalate the matter to Carl Humphrey (his supposedly manager) I am utterly disgusted by the level of service i have received thus far! I pay for a service that I do not get and I'm certain that i will not be reimbursed for not having connectivity for the past 5 days!
's update03 Feb 2021, 15:15
Reviewer Update
After been put from pillar to post I still don't have connectivity, I was told that someone will call me since Monday and that has not happened till now. I spoke to Justice Ncube (He calls himself a Supervisor) who happens to be very unprofessional (keeps quiet when i ask questions and keeps rolling the mouthpiece back and forth) and doesn't listen to anything i say and is clueless what customer service means instead he is quick to just read out a script of the SLA that i have already waited since Monday (48hrs) he failed to escalate the matter to Carl Humphrey (his supposedly manager) I am utterly disgusted by the level of service i have received thus far! I pay for a service that I do not get and I'm certain that i will not be reimbursed for not having connectivity for the past 5 days!
Cell C's replyOfficial
04 Feb 2021, 10:08Good day Ntombi
Thank you for contacting Cell C.
Please provide us with your residential address, where you're experiencing this issue.
Kindly provide the details privately.
Regards
^MP
Thank you for contacting Cell C.
Please provide us with your residential address, where you're experiencing this issue.
Kindly provide the details privately.
Regards
^MP
Cell C's reply04 Feb 2021, 10:08
Official
Good day Ntombi
Thank you for contacting Cell C.
Please provide us with your residential address, where you're experiencing this issue.
Kindly provide the details privately.
Regards
^MP
Thank you for contacting Cell C.
Please provide us with your residential address, where you're experiencing this issue.
Kindly provide the details privately.
Regards
^MP
's updateReviewer Update
04 Feb 2021, 16:09DAY 6 WITHOUT CONNECTION AND NO ONE HAS BOTHERED TO CALL ME BACK!!! SUCH ****PY SERVICE!!!
's update04 Feb 2021, 16:09
Reviewer Update
DAY 6 WITHOUT CONNECTION AND NO ONE HAS BOTHERED TO CALL ME BACK!!! SUCH ****PY SERVICE!!!
's updateReviewer Update
07 Feb 2021, 09:42Cell c customer *******! why must we beg you to fix the for connection that we pay for??!! its day 9 i still do not have any connection none what so ever! i was promised to be called back and that the technical team will get back to me, no one has ever done that. It seems your staff is clueless on how to fix this migration error and now we must suffer for your actions!!! HIGHLY FRUSTRATED CUSTOMER !!!!
's update07 Feb 2021, 09:42
Reviewer Update
Cell c customer *******! why must we beg you to fix the for connection that we pay for??!! its day 9 i still do not have any connection none what so ever! i was promised to be called back and that the technical team will get back to me, no one has ever done that. It seems your staff is clueless on how to fix this migration error and now we must suffer for your actions!!! HIGHLY FRUSTRATED CUSTOMER !!!!
Cell C's replyOfficial
07 Feb 2021, 13:45Hi Ntombi
We have received your query and will contact you for assistance.
^MM
We have received your query and will contact you for assistance.
^MM
Cell C's reply07 Feb 2021, 13:45
Official
Hi Ntombi
We have received your query and will contact you for assistance.
^MM
We have received your query and will contact you for assistance.
^MM