Poor Customer Service

did a telephonic upgrade around the beginning of March 2021 , wanted the A31s only to be advised that the phone had been discontinued , then I asked whats the next best and was told A32s , anyway the A31 was delivered on the 26.03.2021 i then called CELL C customer dept and advised them to collect the phone and send me the A32 , today i called regarding the delivery of the A32 only to be advised that the A31 must be collected and inspected and then it will take another 2 weeks for the A32 to be delivered this is so unacceptable as i was under the impression that the courier will pick up the A31 and deliver the A32 waiting 2 weeks is ridiculous , not a very good service maybe i must cancel & go to Vodacom